Assumptions About Millennials (like me!)

I know,  calling myself a millennial feels like I am desperately clinging on to my youth. But technically it’s true, I was born in 1984. So I am in fact, an older millennial. So I was at school when the introduction of dial-up internet, with those early search engines (remember […]

Client Care

Clients are so important to your business. As a small business you get so excited for every new client. It’s like a little confidence boost, a show of faith, a result for all your hard work in one simple transaction. My question to you is, how are you showing that? […]

Inbox Insanity

Inbox management are one of the first things people talk to me about when discussing their admin woes. “Oh my goodness, I get hundreds of emails a day!” “You should see my unread notifications, it’s really stressing me out!” “I just want to delete my email account and start again!” […]

Woman with pencil in mouth frustrated at laptop

Irritated by Invoicing?

Invoicing is a necessary evil. Yes ok it gets you paid, which is fun! But if you are just starting a business, it can be a bit of a faff to start with.  I started out with 2 or 3 clients, so I used a spreadsheet template and simply entered […]

How to Map Out Your Process

In one of my previous blog posts, I talked about why you should review your processes.  So it makes sense to say how to do it, right? What do you need? Time This is something that needs dedicated focus, you can’t just scribble this out on a notepad in an […]

Missing poster showing alison

Social Life – Missing

Where is my social life? I could put my social life as an image on the side of a milk carton in America. It’s like a missing person. God that sounds tragic! Let me be clear, it’s not that I don’t have friends, or even that my friends don’t want […]

Notebook and pen

Process – Analysis

As explained in my last post, processes, procedures and systems are very similar.  To make it easier, let’s just say it’s how you do the stuff you do. If you think about this from an admin perspective, an example would be how you onboard a new client or customer, or […]

Process – What Is It?

Process, system, and procedure are words we often confuse with each other.  But to use ISO 9000s and Oxford definitions: A process is a set of interrelated or interacting activities which transforms inputs into outputs A procedure is a specified way to carry out an activity or a process A system is […]

How Busy Are You Really?

“I’m busy” Busy. It’s one of the most overused words I have ever heard. “How was work?” “Busy!” “How was your week?” “Oh you know, busy as usual” “Do you want to pop out for lunch?” “Oh no, I can’t today, I’m too busy!” By no means everyone, but a […]

Meeting Etiquette – Using the Time Wisely

When I was employed, I noticed that different companies had vastly different approaches to meetings.  Some people I had worked for rarely had meetings, whereas others may as well have lived in the conference room.  At the beginning of my working life, I never really noticed this.  It is probably […]